Refunds and Cancellation Policy


Right Help Desk Support subscription plans are available for purchase over the phone or chat or you may subscribe with us by email. For every transaction, there is a possibility of dispute which may arise due to payment not recognized or service may not be rendered. So keeping in lieu with these things, Right Help Desk Support has frames few guidelines for the Refunds or disputes.

WHAT INFORMATION DO WE COLLECT?

For any refund, we collect following details from customers.
Full Name- First and last.
Address : Billing Address / Shipping Address.
Last four Digits of Card if paid by Credit Card / Debit Card
Invoice # provided by Right Help Desk Support.
In any scenario, where refund is asked for the service provided, due to issue not resolved or issue reoccurred or customer not satisfied, Please call us on 1-855-936-7543 before you contact your credit or debit card company.
If in any scenario, where you call your credit or debit card company prior to asking for a refund from us, it may hamper the service contract or services that you might need in future. So we would recommend you to call us on 1-855-936-7543, and we will definitely take care of your issue or will issue the refund accordingly.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Payment Gateway Name payments refund will be made to the same account.

CANCELLATION POLICY

As per Right Help Desk Support the consumer can cancel his/her services at any point of time, if the customer is not satisfied with the services and solution provided by Right Help Desk Support.
There will be a cancellation fee that will be applicable to any or every refund that Right Help Desk Support will be issuing to customer.
The cancellation fee will be dependent on scenarios explained under refund policy.

DATA BACK UP & YOUR RESPONSIBILITIES

You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively "customer data") and software stored on your device and storage media before ordering the services.
You acknowledge and agree that Right Help Desk Support or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.
If you wish to order data backup services which are sold separately and subject to separate terms of service and privacy policy.
We do not provide separate backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

YOUR RESPONSIBILITIES

In order to receive Right Help Desk Support services, you must have:
Full access (including any required licenses) to the hardware and/or software that is related to the software or hardware problem; and Complete back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted.
Right Help Desk Technical Support is not responsible for any loss, corruption or alteration of data, software or files that may result from our technicians or the acts of Right Help Desk Technical Support’s technicians.
You are solely responsible for any and all restoration and reconstruction of lost or altered files, data, or programs.
You are responsible for ensuring that any information or data disclosed to Right Help Desk Technical Support is not confidential or proprietary to you or any third party.
You hereby grant Right Help Desk Technical Support permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to avail Right Help Desk Technical Support’s services.
You acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting Right Help Desk Technical Support technician.
You agree to cooperate with and follow instructions provided by Right Help Desk Support and acknowledge that such cooperation by you is essential to delivery of Right Help Desk Support.

Mission and Vision Our commitment is to provide the best quality of service to our clients in compliance with the highest quality standards. To us it is a shared ideal that inspires and drives us. To you it is our promise that the unparalleled quality of our skills and services will deliver real and relevant value to your processes, products and brands.